Description
The Highfield Scottish Personal Licence Holders course is designed to provide comprehensive training for individuals seeking to obtain a personal licence in Scotland. This course covers legal responsibilities, licensing laws, alcohol-related harm prevention, and best practices in alcohol retailing. It is essential for anyone wishing to become a designated premises manager (DPM) or assume responsibility for the sale of alcohol in licensed premises in Scotland.
Module 1: Introduction to Personal Licence Holders (PLH)
– Objectives and Importance
 – Understanding the role and responsibilities of a Personal Licence Holder
 – Overview of the Licensing (Scotland) Act 2005 and other relevant legislation
– Benefits of Holding a Personal Licence
 – Advantages for individuals and establishments
 – Importance of responsible alcohol retailing practices
Module 2: Licensing Objectives and Legal Framework
– Licensing Objectives
 – Understanding the four licensing objectives
 – How Personal Licence Holders contribute to achieving these objectives
– Legal Framework
 – Detailed overview of the Licensing (Scotland) Act 2005
 – Conditions and requirements for obtaining and maintaining a personal licence
Module 3: Roles and Responsibilities of a Personal Licence Holder
– Legal Responsibilities
 – Duties and obligations of a Personal Licence Holder
 – Understanding the role in ensuring legal compliance and public safety
– Supervision and Training Requirements
 – Responsibilities towards staff training and supervision
 – Implementing best practice in alcohol retailing and serving
Module 4: Alcohol and its Effects
– Understanding Alcohol
 – Effects of alcohol on the body and behaviour
 – Standard drink measures and alcohol units
– Alcohol-Related Harm
 – Impact of excessive alcohol consumption on health and society
 – Strategies for promoting responsible drinking behaviours
Module 5: Licensing Law and Regulations
– Key Provisions of the Licensing (Scotland) Act 2005
 – Conditions and restrictions for alcohol sales and consumption
 – Hours of operation and permissible activities under a personal licence
– Age Verification and Refusal of Service
 – Techniques for age verification and compliance with the Challenge 25 policy
 – Circumstances under which alcohol service should be refused
Module 6: Handling Difficult Situations
– Dealing with Intoxicated Customers
 – Recognising signs of intoxication and managing customers accordingly
 – Strategies for preventing service to intoxicated individuals
– Conflict Resolution
 – Techniques for de-escalating conflicts in licensed premises
 – Maintaining a safe and welcoming environment for all customers
Module 7: Promoting Responsible Drinking
– Promotional Practices
 – Responsible marketing and promotion of alcohol products
 – Educating customers on responsible drinking behaviors
– Support and Assistance
 – Providing information on local support services for alcohol-related issues
 – Referring customers to appropriate support organisations
Module 8: Personal Licence Application Process
– Application Requirements
 – Steps involved in applying for a personal licence
 – Documentation and information required for the application process
– Conditions and Restrictions
 – Understanding the conditions and restrictions placed on personal licences
 – Responsibilities for renewal and maintaining compliance
Module 9: Best Practices and Case Studies
– Best Practice Guidelines
 – Implementing best practices in alcohol retailing and serving
 – Case studies of successful implementation of responsible alcohol policies
– Learning from Incidents
 – Analysis of real-life scenarios and lessons learned
 – Improving practices based on past experiences
Module 10: Assessment and Certification
– Assessment Methods
 – Written examination
 – Practical assessments and role-playing scenarios
– Certification
 – Upon successful completion, participants will receive a Highfield Scottish Personal Licence Holders certificate
