Description
The Personal Licence Holders Level 2 course provides comprehensive training for individuals seeking to obtain a personal licence to sell alcohol in England, Wales, and Northern Ireland. Participants will learn about legal responsibilities, licensing laws, alcohol-related harm prevention, and best practices in alcohol retailing. This course is essential for anyone aspiring to become a designated premises supervisor (DPS) or assuming responsibility for the sale of alcohol in licensed premises.
Module 1: Introduction to Personal Licence Holders
– Objectives and Importance
 – Understanding the role and responsibilities of a Personal Licence Holder
 – Overview of the Licensing Act 2003 and relevant legislation
Module 2: Licensing Objectives and Legal Framework
– Licensing Objectives
 – Understanding the four licensing objectives: prevention of crime and disorder, public safety, prevention of public nuisance, protection of children from harm
 – How Personal Licence Holders contribute to achieving these objectives
– Legal Framework
 – Overview of the Licensing Act 2003 and associated regulations
 – Conditions and requirements for obtaining and maintaining a personal licence
Module 3: Roles and Responsibilities of a Personal Licence Holder
– Legal Responsibilities
 – Duties and obligations of a Personal Licence Holder
 – Ensuring legal compliance and promoting responsible alcohol retailing practices
– Supervision and Staff Training
 – Responsibilities towards staff training and supervision
 – Implementing best practice in alcohol sales and service
Module 4: Alcohol and its Effects
– Understanding Alcohol
 – Effects of alcohol on the body and behavior
 – Standard drink measures and alcohol units
– Alcohol-Related Harm Prevention
 – Strategies for preventing alcohol-related harm
 – Importance of responsible drinking behaviors
Module 5: Licensing Law and Regulations
– Key Provisions of the Licensing Act 2003
 – Conditions and restrictions for alcohol sales and consumption
 – Hours of operation and permissible activities under a personal licence
– Age Verification and Refusal of Service
 – Techniques for age verification and compliance with age-related sales laws
 – Circumstances under which alcohol service should be refused
Module 6: Handling Difficult Situations
– Dealing with Intoxicated Customers
 – Recognizing signs of intoxication and managing customers accordingly
 – Strategies for preventing service to intoxicated individuals
– Conflict Resolution
 – Techniques for resolving conflicts in licensed premises
 – Maintaining a safe and welcoming environment
Module 7: Promoting Responsible Drinking
– Promotional Practices
 – Responsible marketing and promotion of alcohol products
 – Educating customers on responsible drinking behaviors
– Support and Assistance
 – Providing information on local support services for alcohol-related issues
 – Referring customers to appropriate support organizations
Module 8: Personal Licence Application Process
– Application Requirements
 – Steps involved in applying for a personal licence
 – Documentation and information required for the application process
– Conditions and Restrictions
 – Understanding the conditions and restrictions placed on personal licences
 – Responsibilities for renewal and compliance with licensing laws
Module 9: Best Practices and Case Studies
– Best Practice Guidelines
 – Implementing best practices in alcohol retailing and service
 – Case studies demonstrating effective implementation of responsible alcohol policies
– Learning from Incidents
 – Analysis of real-life scenarios and lessons learned
 – Improving practices based on past experiences
Module 10: Assessment and Certification
– Assessment Methods
 – Written examination assessing knowledge of course content
 – Practical assessment evaluating application of knowledge in simulated scenarios
– Certification
 – Upon successful completion, participants will receive a Level 2 certificate in Personal Licence Holders
